Frequently Asked Questions
It is not necessary to create an account to order from our site, by creating a personal account you can save your details for your next purchase
You can cancel your order and place a new order
The card can be downloaded, check that your card is valid, you may have reached the limit of your card.
Contact your bank as well as you may have added some incorrect information during the payment process
The visual effect depends on the resolution quality of each device.
The photography and the analysis of colors during the processing by us has been done with the aim of the most reliable possible rendering of the real shade of each product
In this case please contact us
Yes, all our jewelry is made by us
In this case please contact us
After consultation with us, you send us the product and then we send you the new one with your own shipping costs
Contact us so that we can give you a discount code
We usually renew with new codes but you can send us if you are interested in a specific one of the ones we had and if there is a possibility we will fix it for you